Customer service is one of the most important aspects of any business. It’s where issues go to be resolved. And, where clients and customers can feel heard and receive the support they need to continue doing business with your company. It’s something that is necessary to keep business running smoothly, keep customers happy, and maintain the overall value of your business. So, improving customer service is something that every business should be investing in at every opportunity. One of the best ways to improve customer service is to utilize VoIp solutions for business. But, how does VoIP improve customer service capabilities and, in turn, overall customer satisfaction?
It Gives Customers More Access to Your Business
Consumers need to feel that their worries and questions are being addressed. Otherwise, they’ll take their money to the next business who will address their concerns and take care of them better. So, customer service is where they go to access the information they need. VoIP solutions allow customers to have the accessibility to a business they expect by getting answers to their questions immediately.
With VoIP, if a customer service employee doesn’t answer a call, it can be set up to forward to another employee. Furthermore, VoIP can be set up on mobile devices. This way, your employees never have a reason not to miss a call – regardless of whether they’re away from their desk or not. Finally, even if a customer service representative isn’t available to answer the phone, VoIP services make it so that customers are assured that their questions and concerns are addressed. Voicemail greetings and business SMS allow for questions and concerns of customers to be stored and addressed as soon as possible. This way, even if a phone call isn’t possible, customers can still know that their issues will be addressed quickly.
VoIP Allows Businesses to Invest More Money Into Customer Service
VoIP services are much more cost-efficient than other, traditional phone services for businesses. Typically, by switching to VoIP, businesses save over 40% in telecommunication costs. So, businesses that make the decision to switch can use these savings to invest in their customer service department. These savings can be used to add additional lines, add more features that are successful in boosting the efficiency of customer service, and even hire more customer service representatives. So, if you’re looking for a way to boost your customer service department and need the funds to do so, switching to VoIP may be the answer.
Extensions for Customer Service Representatives
VoIP allows for unlimited extensions, meaning that each of your customer service representatives can have their very own extension. They can give these extensions to customers so they can call them personally with their questions or concerns. This allows for a build-up in rapport and trust as customers can get to know their representative and reach out to them whenever they need if they have questions or concerns.
Investing in Improving Your Customer Service by Switching to VoIP
Ready to take advantage of what VoIP solutions can do for your customer service? Find out about Brytecall Business Voice Solutions VoIP services, our phone systems, and the features available to our VoIP clients right from our website.